Support

Find solutions to common problems or contact us if you have other feedback or need further assistance.

Problem	Solution
Can’t find files after completion	Files will usually be found in the Downloads folder of your browser.
Slowness, stalling, or freezing	Usually slowness may be caused by processing that is beyond the capabilities of your browser or device. We recommend trying on a different browser or device.
Files were not saved	Check the site settings in your browser to ensure that downloads are allowed.
Data privacy concerns	We don’t upload your data. All data is processed on your device. One way to demonstrate that all processing is being done locally is to load the website, disconnect from the internet, and then use the site.
Other	Please disable ad blockers if you are encountering an unusual problem, as they can often be the cause. If that doesn’t work, trying another device or browser might work. Please contact us if you experience any ongoing issues.